Complain

My experience with sleepmasters in Durban on Westreet has not been the best at all, to think when you finally save up to buy something and than it disappoint you.. Mybe you wondering as to why I'm writing this review at this time of the night. Well I bought a Queen bed at sleepmasters on black Friday last year 2019 and the bed faild me within 2 months of having it and the bed had a 5 year warranty. I called the gentleman who was assisting me who's name is Seluleko and he suggested an exchange of which I agreed to and it took 2 weeks for my new mattress to arrive of which it was even a hustle for it to arrive I had to take leave at work bcz they weren't sure of the time so they told me on which day they would arrive but ddnt show up, had to make endless calls until it came after 2 days so upon receiving my new bed it looked perfect but with I a week it was failing me and the springs of the bed were greeting me every time I climbed on the bed so I had to call them again and the same guy I asked to speak to suggested an upgrade and of which I was comfortable with but had to personally go to the shop to log a complaint of which I ddnt receive a reference number and he told me that he would call but never did and I called him back after a week had passed and said he would get back to me so it's been 2 months and counting still waiting to be called and I'm still having sleepless nights.. I would like to just get my money back and go to another company where I can be treated like a person