broken matrass looks like a speed hump but was bought on 29 June2020

I am disappointed with dial a bed pietermaritzburg Victoria I bought a bed in July 2020 (Forty Winks) but the bed looks like it was bought 3 yrs ago the Matras is not even its looks like a speedhumps , I went to to the Victoria branch where I bought this bed on the 28th of January to enquire, I was told to take pictures of the bed and send them to them so that they will escalate it to their head office and they said the process takes 2 weeks, after 3 weeks I sent them couple of emails asking about the feedback only to find that their head office SLEEP MASTERS was waiting for more information in particulary the pictures that were sent to the branch on the 28th and the bed has a 12 month warranty it's within my rights to express my disatisfaction, today 05/03/2021 they came to deliver a new Matras but they went back with them and my wife was not working today and they said they will come back next Tuesday I don't understand this is how they Treat their customers because according to TCF it's totally wrong I will be sleeping on a broken bed as if the bed was donated to me Anthea please do something because from here I have a wild range of choice I can go legal and it will not go down very well. I believe that your company is an old company and it's employees are experienced to handle such cases but you make me feel like I made a mistake to choose you as my bed shop of choice.