Bed Mattress Repair (Ref: SM-SEAL-***)

I bought a Sealy Bed at Sleepmasters Worcester (Western Cape) on the 4th of June 2025 (Invoice order nr: ***. On the 16th of June 2025 the bed mattress started started sagging and I went to the store (branch) to report the matter which I was made to believe that a repair case was submitted via the sleepmasters website (According to the branch manager). A few days later, I went to the branch to do a follow up and I was told the case was incorrectly submitted which was confusing. Finally a correct case was submitted with a ref number: SM-SEAL-*** and I have not received any feedback from the supplier. The branch claim they cannot assist me as they have no direct communication with the bed supplier (Sealy) and I too have limited communication with the bed supplier via Whatsapp which they only respond whenever they feel like.

If the case cannot be resolved then I need sleepmasters to take back their bed and give me a refund for my purchase. Even if the refund is less than the purchase value I will take it as I have no faith sleepmasters will resolve the case.