Bed held hostage

I had advised the store (Sleepmaster Boksburg) that I would be moving and therefore taking out my bed which had been on layby. I was advised that I should come early the day before I moved to pay off the balance and their warehouse would call me that afternoon to advise a time of when they would deliver the bed the next day. I did as I was advised and was at the store by 9:30 to pay the balance. I was then advised by the store that their warehouse was busy with stocktaking and I would only be able to get my bed 4 days later. Their only solution for me was that a freelance delivery person collects my bed and I pay an additional R450 even if the cost for delivery was already inclusive in the overall costs. I tried calling their head office to resolve this issue and to get my bed earlier, and I was advised that the most they could do for me was to lay a complaint against the store, no-one was willing to assist or go the extra mile for a bed that was now fully paid. When their warehouse eventually called me, they advised that the information that the store gave me was actually false, as the store had no place to advise on dates and times for delivery. Furthermore, the warehouse was giving me a later date for delivery than what the store had given me. The lack of communication from the store and just the ******* stories that they tell customers is disgusting, furthermore, no one is willing to even TRY find a solution on given word. Had I been contacted before had and been advised that my bed would not be available on the requested date, I would have made other arrangements. I had to sleep on the floor in my new apartment :( eventually started getting a ****** nose from the exhaustion, stress and strain from having moved and not having a bed to sleep on at the end of the day. I was left with no choice but to cancel the bed order and had to find a new bed that could be deliver the same day.