Bad service

I made a laybuy online and made a payment on Tuesday of R500. I kept on calling to get assistance in my laybuy with no assistance. I called to get a cancellation due to the lack of assistance and Puseletso was more than happy for me to cancel, she did not address my need for the cancellation. Please train your staff on customer service and ensuring they go the extra mile to retain customers. This service discourages customers to purchase your products.

This is my reference number-***.