Bad service delivery

Good even I’m Mbali Msweli with cellphone number ***I purchased a bed at Shallcross sleep master on Sunday 2023/11/12 and was assisted by the lady called Nonjabulo. Nonjabulo explained to me that the bed will only be delivered after three working days of which I did not have a problem with. On Tuesday 2023/11/14 I received a call from *** and a lady introduced herself as Nonjabulo from sleepmaster Shallcross and explained to me that at the stage they don’t have stock of the bed I bought, can they give me the one on display and I said no I can’t take the bed on display we’re every body comes in store and sleep on it as their way of advertising, rather I’ll wait till you’ll or say they have stock.

Than Monday 2023/1120 I received a call from the above mentioned telephone number again it was Nonjabulo arranging to deliver the bed on Friday 2023/11/24 and said no can we make it another day since I’ll be working on that day and arranged for Tuesday 2023/11/28. On the same day I received a call from +27 (31) *** and the lady that called me I didn’t get her name but she said they will deliver my order on Wednesday 2023/11/22 and I told her I don’t have a problem with that only if they can deliver before 12:00 midday and she said can we arrange for Tuesday and I agreed.

Today Thursday 2023/11/23 at 09:47 I received a call from +27 (64) *** and said he is the driver that will deliver my bed am I available at home and told the driver yes I’m available but will be out around lunchtime. The unknown driver than said they will deliver in the afternoon of which I said at that time I won’t have anyone to assist with carrying the bed to my house and moving the furniture in the house around since the person who is available to assist me is going to start his shift at 14:00 and will leave home at 13:00.

I waited patiently for my bed to be delivered until I called +27 (31) *** and explained to them that I’m still waiting for the bed to be delivered and that lady asked for my reference number which is *** and said she will get back to me after she has contacted the driver on the above number that he call me with. I’m so disappointed to say that the lady from the warehouse didn’t get back to me till now, when I called the number it was not being picked up. I that called Shallcross sleeplmater asking that about the matter and Nonjabulo said she didn’t know that my bed was to be delivered today but she will return to me can I give her a few minutes to do the follow up.

Nonjabulo got back to me and said the courier driver said he will deliver to me before 19:00 because he resides close to my address. I feel that is being taken for granted and not respecting there job. I also work for the public and treat everyone equally and accordingly not by their residential address, because if I treat we will live in a lawless society. My address has nothing to do with the service delivery nor the residential address of the courier driver’s address.

The driver needs to put in his mind that no one will be moving around the furniture at 19:00 alone as my brother would be at work and only left with my 83 year old grandmother. Prioritising other people’s needs and responsibilities must be the first that sleepmasters do and not putting us on scale as customers. I’m so so so disappointed and asked for my money back and only when I asked for it I was told that I need to follow a certain procedure which was not explained to me when I came to purchase the bed. I paid cash when I bought the bed and would be happy to receive my R5000 cash tomorrow when I go to the store. I don’t expect any late explanation upon my arrival.