Bad Service by Sleepmasters

On 27 October 2024, I used the Sleepmasters online shop to purchase a bed and made full payment. Delivery would be done in 2-5 days unless it's a special order. There's also an order tracker online which is suppose to go active 24-48 hours after purchase. By 16 November 2024, I still have'nt receive the bed! The order tracker never even updated from "in process". There was no updates of the situation by Sleepmasters. I had to make numerous phone calls to get any information. On Tuesday, 12 November 2024, I phoned customer service yet again and was told the delivery would be Friday, 15 November 2024. I took a day's leave for the delivery but it didn't happen. I eventually cancelled the order on 16 November 2024. Why put a item in your online shop if you can't supply it? Why no updates to a customer who already paid? Bad experience all around.