BAD SERVICE

I bought a bed at Sleepmasters which was delivered on the 30th July when I opened the base I realized that it had a dent and it is broken. I immediately notified the driver and the store, I was informed that a call will be logged with their head office. Only yesterday I received a call, I was asked to send photos on WhatsApp however no one acknowledged receiving the photos even after texting again hours later. I decided to phone this morning only to be told the head office only deals with factory faults that the branch is supposed to handle my query. I phoned the branch and they said they will get back to me,only to tell me that the warehouse will attend to my query when I asked when I was told they will phone me. I paid for the bed because I needed it now no one wants to take accountability and resolve my query.