Bad Service

On the 29 November 2024 i purchased a bed at Sleepmasters Queenstown, paid for delivery as well and had an agreement with the store manager that i need the bed to be delivered on the 14th December and she was okay with it.

On the 01 December 2024 i received a call from the driver saying he is from the warehouse and is about to deliver the bed, then i told him i had an arrangement with the store manager for the delivery to be on the 14 December then he said he will contact the store and get back to me which he never did.

On the 12th December I went to the store to confirm the delivery on the 14th and when i got there i was told the bed is out of stock the one i purchased was sold to someone else and the store manager said there is nothing she can do besides refunding me.

I gave her the required documents needed for the refund to be processed and she promised that within 3 days it will be sorted.

Today is the 02 January 2025 still no refund and the store manager keeps on saying different stories, so i decided to contact customer care on ***and they said i must get a portal number from the store in order for them to track the refund process.

The store manager first said she doesn't have the portal number i must use the log number and i told her they specifically want the portal number then she will say she will try and get it then get back to me and she doesn't.

It has been that back and forth and now she just stopped answering when i call.

Can i please get help with my refund as i never received what i paid for, my order number is ***