Bad service

on the 16-06-2020 i went to sleepmasters at tembisa plaza to go check for a bed as i have just bought a house in sky city. when I got there the lady was friendly and i told her i am looking for a bed but i dont stay in tembisa she advised me that they delivery anyway because they have branches everywhere I fell in love with a sealy kayla 152cm Base set (F) product code ***0 warranty 1 year then I asked her if the bed is available as i want to lay-bay the bed but I can pay off the bed before the lay-bay period because I’m in need of a bed as i want to move out she advised that i should lay-bay and once im done with payment i will get the bed, then she helped me with the lay-bay process The total amount of the bed was R7000.00 plus delivery R349.00 then I Paid R6000.00 for the lay-bay and same day I was helped by the lady in the name of Nokuthula Kotwi ***6. A week later on the 26-06-2020 I went to the store in Tembisa branch to the settle the remaining of R1349.00 and I asked since I have settled the bed when will I get the bed because I am really in need since the Covid-19 pandemic I need to move out because I feel like I am a risk at home because I go to work every day I need ASAP then say said since I came after 12pm it late she was going to advise the head office but the bed will be ready next week around Tuesday or Wednesday at the address 2338 waterval spruit exit 11 sky city From Monday I was calling sleepmasters Tembisa plaza confirm if my bed is ready as I really need the bed I didn’t get an answer she told me that she will check Tuesday I called again she told me that the bed is out of stock at her branch then I asked her WHY DIDN’T YOU TELL ME THAT WHEN I PURCHASED THE BED THEN I WASN’T GONNA GO AHEAD AND BUY! She apologised and said I must check with the Alberton branch of stock okay i called Alberton and confirmed and told them my story then they said they don’t have the bed too they out of stock I called that lady from Tembisa and told her SHE SAID I MUST GO ON LINE AND CHECK FOR A BED THAT I LIKE WITHIN THAT RANGE PRICE, then I asked her that she must go online for me and check which bed is available then I will see if I like the bed, she didn’t to it On 02-07-2020 Thursday I went to Alberton branch sleepmaster I was not happy at all because my bed was still not available at the store or head office then I asked them why are they selling something they don’t have why are convincing customers otherwise the ladies that alberton apologised on behalf of Tembisa branch and suggested that I change the bed another brand okay because I needed a bed like that day I changed to Restonice Bali 152Cm base set (G) product code ***8 warranty 1 year price R6499 (I don’t even like the bed) the bed is cheaper than the bed I requested I had to pay R300 cash for delivery because I am taking the bed from the store not head office I asked for a refund they said the lady from Tembisa branch has do the refund as it was bought at Tembisa then the lady from Tembisa requested for a ID copy and bank statement I sent them the requested item and she confirmed that she received them and I will get my refund within 7-14 days The turn around time has past I haven’t received my money in my account I don’t have food I am tired of calling sleepmasters I want my money R850