BAD SERVICE

I bought a Sealy Tivoli qeeun bed from your Uitenhage branch on the 28th June 2019 and was suppose to buy the sleepmasters mattress protector so I can have my 120 nights sleep happy guarantee but they did not have in stock and I was told that they would order it for me and it would not be a problem!! It's now been 3 weeks already and still nothing!!! Instead the lady called me to say that she has a Sealy mattress protector for R499/599 BUT IT CLEARLY STATES I NEED TO BUY A SLEEPMASTERS MATRESS PROTECTOR TO QUALIFY FOR THE 120 NIGHTS!! Is this the customer service your stores provide?? My bed is currently standing in my house still wrapped in plastic!!! I would like my Sleepmasters mattress protector with my 120 nights intact. I emailed a complaint to you guys as well and a Nathan person asked for the invoice with the details(which I did same day),that was last Saturday,I emailed him yesterday to give me feedback and still nothing!!! PATHETIC,UNACCEPTABLE SERVICE! Not to mention the person that I was chatting to on their FB messenger are not very helpful either. I mistakenly send a copy of very sensitive work info of my husband to this conversation thinking it was my Sleepmasters invoice and when I asked hem please delete it I was told they can't I must doit from my side,BUT deleting it from my side won't make a difference as they will still sit with that info! When I asked if thy could telle whom Im chatting to I was told they can't give out that details??? Really??? So when any other business contacts you they will do so with no problem ( Hi you speaking with so and so from so and so") so why can't this person tell me they're John or Jane? So when I send a voice note calling them out on their bull**** I got the following message back " This conversation will now be deleted. You can contact the call centre on ***for further assistance." SO HOW IS IT THAT YOY CAN NOW ALL OF A SUDDEN DELETE THE CONVERSATION BUT A MINUTE AGO YOU COULDN'T DELETE THE PIC OF PERSONAL INFO I SKED YOU TO DO??? SO NOW IT LOOKS TO ME LILE SLEEPMASTERS HAS PEOPLE WORKING FOR THEM THAT WANT TO COMMIT *****! MY HUSBANDS RECORD IS SUPERBLY CLEAN AND IF ANY FRUAD ARE COMMITED ON HIS NAME I WILL KNOW WHERE TO COME LOOK FOR THE PERSON! ???????????? CAN KISS ME GOODBYE AS A CUSTOMER!