Bad service

I am extremely disappointed with the service I received after purchasing a bed online. The adverti*****t clearly stated delivery would take 2–3 days. However, immediately after payment was made, I was informed that delivery would actually take 10–15 working days. This is false advertising and completely misleading to customers.

It has now been more than 15 days, and my child still does not have a bed to sleep on.

The customer service experience has made the situation even worse. The customer line is completely unhelpful, and Vusi treated my concerns like a joke instead of taking the matter seriously. Every time I follow up, I receive the exact same generic email from the complaints department stating that delivery takes 10–15 days, with no actual update or solution provided.

To make matters worse, my emails are being ignored by Mbali Banda, leaving me with no communication, no accountability, and no resolution.

I expected professionalism, honesty, and basic customer care, but instead I’ve experienced poor communication, misleading advertising, and unacceptable service.