Bad Service

Good day we went to sleep masters in June to buy a bed, head board and side pedals take on delivery arrivals we noticed after the driver left that one if the side pedestals was demaged next day we called the store where we bought it Soshanguve crossing to inform them of the damaged, the adviced that they will pick them up mid July they were still not picked up. We threaten them with legal action and the manager only then send some drunk guy on a Sunday evening to come and pick them up, We than went to the store for a refund they told us the refund required and bank statement which we went and got still refund was not made in September we called them again asking what is happening they said they need a copy of ID which my wife provided, today 06/12/2017 we went to the store to get the worst service from the manager Priscilla Thabane when we got to the store they told us the can’t cancel the deal cause there is some system problem and only IT can cancel it, I asked her how long have you knew about this did you communicate this with us, if I didn’t come to the store when was I going to know about this, when I asked to speak to the regional manager she refused to give me his or her number or even dial the number she refused point blank to help us.