Bad quality beds with no warrenty

It has been 3 monts todate as I try to have sleep Master Durban west street resolve by bad quality bed issue but all that is said to is that my call was closed, I'm sent from one person to another this is so emotionally draining. Every month I have to call the store or the head office for follow up, the store doesn't have time to attend to my query. The store assistant Senamile mchunu spoke to me on the phone on the 03 April 2024 felt as thou she was doing me a favour by giving me Restonic telephone number to send them pictures..... Since when do customers deal with store suppliers the services at sleep Master is horrific once they take your money Noone bothers to assist the customer