Bad online shopping service

I am really appalled by the horrible experience I am currently experiencing with Sleepmasters. Their customer service is terrible and their consultants are unhelpful and utterly rude to say the least. I placed an online order on the 29th of August and the bed was scheduled for delivery for the 3rd of September only for an no show, then delivery was rescheduled for the 6th of September still without any success. I called on the 9th and a ticket was logged to which I followed up on till this day and I am met by nonchalant consultants with lousy excuses all the time. I literally have to call each and everyday to ask for an update and all they say is that the ticket was escalated. I asked to be assigned to a superior and I was told they can't put me through as they have to log a complaint on my behalf. I was told they’d call me, however no one has ever reached out to me.

I wish HelloPeter had the option to rate a negative star because I have had it with this company.