BAD CUSTOMER SERVICE , POOR BED QUALITY, ANGRY CUSTOMER

I bought a sealy bed in August 2024 at Sleepmasters Arbour crossing mall but within a week of purchase the bed has a hole and that makes it so uncomfortable to sleep on. I have been reporting this matter to THOBILE MZIZI (Manger) I reported the first bed and they gave me a second one and it’s still BAD and also I did mentioned that I share a bed with someone who has a severe back pain, but i did not get any assistance instead i was told that they will get back to me and i will receive a call from their supplier but they don't know when will i receive that call. I paid so much money hoping I’ll get a bed that is comfortable. This thing has been going on ever since I got the first bed in August and I don’t get any assistance. On the 12/12/2024 I called the call center and I spoke to a girl by the name of Mpho Mo***eng she was very helpful and she understands the meaning of customer service , she placed me in a conference call with Thobile Mzizi again Thobile Mzizi who is the manager at Arbour Crossing dropped the call purposely like she always does whenever I call her when we called again she said I must contact Tasha from the warehouse and I’ve tried contacting Tasha but no one answers. I’m so disappointed