Bad Customer Service

I called into speak with the new manager by the name of Hilda at Sleepmaster in belleville about a complaint that I had in regards to a bee exchange my wife and I had with the Restonic barbados queen size bed set,about 6months ago we exchanged our bed for a new one as the previous bed was damaged, this time around the same bed we now have has sharp metal objects sticking out from the side and it's now become hazardous, Hilda has no regard for my complaint she does not take ownership and passes the blame onto Bradley who no longer works there, she suggested that we at the Wastie residence upgrade the bed after all the back an forth and exchanging numerous beds we feel that Sleepmaster Bellville is now responsible for providing an upgrade due to damaged goods, I feel that Sleepmaster Bellville is not treating us fairly and Hilda advised that she cannot assist us, I would urge any customer not to purchase any beds from this branch as the customer service is *********