Bad, bad Service

We bought a bed on the 12th Feb and was promised delivery on the 19th Feb . We recieved 2 messages from Sleepmasters saying they will be delivering by 6pm. It's now the 20th and I have been in constant contact with them to no avail. They don't seem to think me having guests coming from overseas is not urgent enough. We took a day off yesterday to receive the bed and had to take another day today thinking we might get it today. The service at the service desk told me I am not allowed to speak to a manager. This is what customer service has come to. All I know is my anxiety levels are high right now as my people don't have a bed to sleep on because of *********** services! The 2nd and last time we will EVER buy from this company.