Appalling service

Sleepmasters has the most appalling, disgusting service ever. I laid a complaint regarding the bed they sold me which was of such low quality, within 6 months it was warn out. They wanted me to pay a warantee fee and I did, they decide to come to my house and not leave my bed as they did not want my mother to sign for it, I call the day after asking them to return the bed and they say they have to start the compain all over again, it is now July 2020 and they call me asking me for a further R700 because they submited the compaint again and I fail to understand who's fault it is. They call me and tell me to call their customer service if I have a problem with what they are telling me and also call restonic who is their client from my end, after a full year of begging and calling with my own airtime.