Appalling Service

On the 29th of September 2023 I made an online purchase of a bedset which was R4499 and on the website it said bedsets above R3999 qualify for free delivery so when it was time to check out the delivery fee was added on my order so before making the purchase, I called the customer care team and told them that I qualify for a free delivery however on my cart the delivery fee is added, she said make the purchase and the delivery fee will be refunded to you, I said are you sure because I don’t to have any issues when I’m meant to get it back she said yes it will be refunded to me okay so I go on and I make the purchase and afterwards I called the customer care team back and I spoke to a guy who had said I’ll get my delivery fee upon delivery and I asked him what you mean upon delivery will it be cash he said no but it will be refunded to my account. He went in and checked my details and told me I should get it within 7 days okay same day I get a notification that my order will be delivered the following day which is the 30th of September 2023 okay my bed was delivered so it’s now the 9th of October 2023 and I haven’t received my refund so I call in ofwhich I had to wait for about 10 minutes to get through to a consultant okay so I get through a lady named Karabo and I tell her my issue so she then takes my order number and tells me my refund was not logged and then I ask her how come because the guy I spoke to after making my purchase said I was going to get my refund in 7 days and then she says it was not logged so I ask her to pass me through to the complaints team as you would understand my frustration so she tells me she is the complaints team so I ask her how are you complaints because I called customer care, she said she is complaints and she said she will log my refund and it will take 7-14 days and I said okay and then I disconnected the call. I went over to their chat line, I told them everything that I encountered even the Karabo issue who defied me of talking to the complaints team and I asked for the complaints contact details well I was asked for my online order number and thereafter told a complaint has been logged regarding my refund so I went on and asked when I will receive my refund. The chat consultant has not responded to me and that’s been over 30 minutes now. I am so appalled by their customer service and I wanted to get additional furniture from them but with what I have encountered I won’t ever use them again. They are so ********* and they don’t tell you everything upfront. Their consultants say anything on top of their heads just to get you out of the call. If you looking at receiving ****ty service well this is your go to place. I am so disgusted!!!!