After service nightmare

I bought a sleep Master Rio bed in 2022 I had done a laybe so that the bed was delivered to kwamhlabuyalingana since I live in Durban , the bed has a defect it's sagging as thou there are no springs or anything to hold it up right I went back to the store they gave me a number to contact to logg a call which I did and no one contacted me I, I then called in a few days later and was informed the enitre team was on training and Noone could attend to my complaint I called in again a week later and a gentleman by the name Smangele checked then said the complaint was sent to him he will call us back Upon him calling us back he checked the pictures and videos that we had sent and said the bed has a satin there for we need to get a professional cleaner to clean the stain then after we can re log the complaint and send the picture of the invoice from the professional cleaner then our complaint will be handled I then explained to him that the bed is in a rural area and I will not be able to acquire such service His response was then he cannot help us he will close the call on his side I asked to spark to a manager his response was that she is in training and can only contact me on Monday meaning 3 days from today Apperntly the bed comes with a user Manuel I explained to Smangele Tyokwana that my bed did not come with a manual and I has not been advised that once the bed is stained even thou still under warrenty I will not be assisted, I am very upset and angry with the service I received and no longer want this product in my house any longer