ABSOLUTELY HORRIBLE SERVICE

Absolutely horrible service, placed an order in store on the 20th April 2025 and I have to be running after the warehouse delivery I received a text message on the 24th April saying the bed is out for delivery and at 12.30pm that my delivery will be made next within 5 minutes I received another message saying it's been canceled please note it has not been raining the entire day I received no phone call from the driver nothing my security cameras show no attempt at delivery whatsoever, I have tried calling customer services and the warehouse(in jetpark) all have been rude offering no help but rather sending me around, it's pathetic that I paid in full for a bed and a mattress protector just to have to run around and beg to get what I paid for it's absolutely ridiculous. This is completely unacceptable, one would think you would get good service from sleep masters and on time delivery but all you get is hassle and rudeness I had to take off work two days in a row waiting for a delivery, in store we requested if we can collect the bed ourselves but we were begged to let them deliver but this is what we get.

I will recommend call center agents, the warehouse lady to all be investigated so customers can get actual help and not rudeness And I will recommend thinking twice before ordering with sleepmasters