Absolutely horrible customer experience

I bought a bed that ended up being way too soft as it sunk really deep and was WAY softer than the one I tested in the store. Their policy allows for a return/exchage within 14 days if you have no mattress protector as well as a 120 night Happy sleep guarantee with a matress protector. Not only had I purchased a mattress protector, but I reported my issues with the bed within a couple of days of it being delivered. What I thought would be a simple process ended being an absolute nightmare!! The salesman I was speaking directly to was nice enough, however it seems his manager kept blocking thre processing of my bed exchange and I had to call the store myself almost everyday day for several weeks until it was finally processed. I only got the second bed 2 months after purchasing the first one and had to sleep on an old small mattress on the floor while awaiting the second bed! Save yourself the stress and do not purchase so much as a cushion from Sleepmasters!!