***/layby cancelation/requested refund/melissa pillay/SM

I have submitted my request to cancel my online layby on the 6/03/2023, however I did not receive my refund, how is it so difficult to get my own money back, very slow and unsuccessful service, every time I call for an update, they tell me that they have put it through the accounts department and I must wait 4 14days, however, they don't give me any feedback as to whether my request is being processed or maybe they require any further information. I'm very disappointed in the service I received in regards with my online purchase, it seems like it's not safe to do an online layby!!!!!! Today Is the 28.03.2023, I still have not received my layby, I called the call centre, they said my documents were resubmitted for a refund on 27.03.23, however there has been no communication with me l, I had to call them to find out, this is so frustrating!!!!! They are keep delaying me with my refund 😒 😑 😤 🙄 😐