Unhappy client

I am Elana Meissenheimer I am a single mother that works very hard to provide for myself and my daughter. I recently on the 16th of December went to purchase myself a new bed I was so excited as I had back problems from the bed I was using at the time and of course the min I got paid I decided I need that bed.

The lady assisting in the front desk as I have purchased a bed from there before she was helpful I choose the bed and I then used my Capitec Card to swipe and make the purchase of R4600.00.

The money immediately left my account but on their card machine it says the money was declined I was very nervous and said to the lady i would rather wait for the money to return and then purchase the bed and she then said why don't I draw the money at that point I could see she just wanted to make a sale not concerned about my loss at the time she just pushed for the money.

I left the store contacted my bank Capitec and then asked them to check if the money was banked on their side and my bank said no and then i asked if they can reverse the money on their side which they did.

I then contacted the store and advised I would now prefer to do a EFT and did a immediate transfer and bed was delivered later that day.

Here I am thinking everything is fine I have the bed I have been wanting to purchase all year i worked hard to be able to swipe cash for that bed.

The horror on the 18th of December the Saturday morning the 'declined" transaction that took place on the 16th of December was collected it went directly into Sleepzones account in Kuilsriver I basically paid them twice a total amount of R9200.00 and when I contacted Sleepzone they saying they did not receive the money the owner of the store Edwin says the money is sitting with FNB and that they need to recharge me.

I have made attempts to try and find out when i will get my refund as they got their moneys and i have debt that needs to be paid what about me where is my justice as I am single mom I worked very hard this year I saved money to do things and I feel like all I get when I contact the store owner is we will let you know.

I even tried calling FNB myself as the last resort because I am not getting any answers as to when the money will be returned, right now its my word against them I have the proof on my statement that the money went to Sleepzone Kuilsriver it is now a matter of Urgency I have debits to pay i need clarity on the exact steps that will be taken to get the money safely returned to my account

I can not leave it like this because it is not right i did nothing wrong I don't deserve this at all, all I want is my money back.