Damage goods

Bought a bed with headboard which was delivered last month, I spoke to Stella this morning and made her aware that we only unwrapped the item last week because my plans was to use after my wedding which was 25 September.

The headboard was chipped and Stella refuses to assist me and made it feel as if I'm in the wrong and that I damaged the item...

Not happy with her outcome which is I must buy a new headboard and she will give me a discount.

What about the money I spent on my headboard