1 reviews | Active since Nov 2009
Holiday cancelled thanks to them
<p>Sadly, not a good review. Loooong story short, On the 10th September we paid our deposit through Sleeping-Out to visit The Lighthouse Inn- in Port Edward in December. So i tell my kids we booked the holiday and kids are happy and excited as it’s been a difficult year. On the 22/11/2016 i receive a mail from Sleeping-Out politely telling me that Lorraine from the Lighthouse Inn is cancelling my booking as she has made a mistake and had made a double booking. So now i have no holiday accommodation, Sleeping-Out offers to find alternative accommodation but to no avail, the few that they had bothered to find were all fully booked, Saturday the 26th i was lucky enough that my son-in-law knew about a site called LekkeSlaap, so he went looking and he managed to find a place, and guess what, this same little B & B is also advertised on Sleeping-Out website, so that proves to me they did not exactly look very hard, as they never came back to me with that B & B being available. Blessed that we were this B & B was able to assist and i have managed to book a place. In the meantime i was still waiting for my deposit, after i don't know how many feeble finance excuses the money finally showed in our bank this morning. I had spoken to Lorraine from the Lighthouse Inn to give her a chance to tell her side of the story, however she was not able to assist, between them the one was blaming the other, Lorraine had said she will go check where the problem came in and will get back to me, well-well, to no surprise i am still waiting. I will never use Sleeping-Out again and i will not recommend going to the Lighthouse Inn, as the no-care attitudes from both were quite disappointing. After getting the no-care attitude from Lighthouse Inn i think it has worked out better that we are booked elsewhere, heaven alone only knows what type of attitude we would have received when we arrived in December. Well to Lorraine from the Lighthouse Inn, and to Cyrise at Sleeping-Out only you know who was to blame, however, i wish you a very merry Xmas and may your hearts be filled with joy knowing you were responsible for a family's holiday been cancelled at the time, no thanks to Sleeping-Out or The Lighthouse Inn, we have managed to find a better place. BTW The Lighthouse Inn, i hope the family you chose over mine, appreciates and takes as good care of your facilities as my family would have, because by you not getting back to me has convinced me it was more than just a little double booking mistake over my measly 5 days that we wanted. Merry Christmas all</p>
We are so sorry that the establishment cancelled this booking. As you are aware Lorraine apparently made a double booking. We have no control over this as establishments deal with many booking agencies and only the establishment knows their overall occupation levels. Cancelled bookings are bad news for guests as well as booking sites such as ourselves. It causes you much grief and causes us wasted time and effort for no income. It also gives us a bad name as in this case.
As mentioned in your prior Hello Peter complaint below we make payments and refunds quicker than nearly all other booking sites as we process these 6 days a week where most sites only do this once or twice a week.
I do not know why the alternative B&B was not found by us. Our business is based on putting guests and establishments together as efficiently and professionally as possible. Losing the booking for you also meant losing it for us.
We have been operating our business for 14 years now and have tens of thousands of happy and regular customers. I am sorry that you are not one of them. Be aware also that establishments that cancel confirmed bookings are downgraded in our search results as a deterrent to this practice. Once again, please accept our apologies for the cancellation and the factors that delayed your refund.
We are so sorry that the establishment cancelled this booking. As you are aware Lorraine apparently made a double booking. We have no control over this as establishments deal with many booking agencies and only the establishment knows their overall occupation levels. Cancelled bookings are bad news for guests as well as booking sites such as ourselves. It causes you much grief and causes us wasted time and effort for no income. It also gives us a bad name as in this case.
As mentioned in your prior Hello Peter complaint below we make payments and refunds quicker than nearly all other booking sites as we process these 6 days a week where most sites only do this once or twice a week.
I do not know why the alternative B&B was not found by us. Our business is based on putting guests and establishments together as efficiently and professionally as possible. Losing the booking for you also meant losing it for us.
We have been operating our business for 14 years now and have tens of thousands of happy and regular customers. I am sorry that you are not one of them. Be aware also that establishments that cancel confirmed bookings are downgraded in our search results as a deterrent to this practice. Once again, please accept our apologies for the cancellation and the factors that delayed your refund.