RG
RINGO G
1 reviews | Active since Dec 2011
11 Feb 2015, 13:12
Deposit frpom Client not Paid to Establishment
15 on Aubrey Guesthouse was booked via sleeping out during December 2014. The deposit paid by the client less the commission has since not been paid to the establishment. Several calls and emails to Cherise Adams have resulted in no response from the Company for the money to be paid. It is a long frustrating wait as the establishment needs the money to operate smoothly and efficiently.<br> <br> If sleeping out cannot keep to their policy of paying out clients on time, then please do not list establishments as there are competitors in their field who do a good job. <br> <br> An urgent response would be appreciated as to when my money will be paid.
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Sleeping-out's replyOfficial
11 Feb 2015, 18:43Hello govenr1d,
I am sorry for this delay. The guest was booked at Sandpiper cottage and on arrival found the establishment had double booked. Sleeping-OUT assisted in finding alternate accommodation for the guest at your establishment and an arrangement was made whereby the funds from Sandpiper Cottage would be transferred to yourself.
Unfortunately we are having a problem retrieving the full payment back from Sandpiper Cottage and this has delayed payment to you.
However, you are quite right that you should have been paid immediately by Sleeping-OUT whilst we try to recover these funds from Sandpiper Cottage. I apologise for this and will ensure payment is made to you immediately.
Sleeping-OUT prides itself in making payments to establishments faster than other websites and we aim for a maximum of 24 hours. I hope that we can achieve this for you on your future bookings.
Best regards
Ric Hutton
I am sorry for this delay. The guest was booked at Sandpiper cottage and on arrival found the establishment had double booked. Sleeping-OUT assisted in finding alternate accommodation for the guest at your establishment and an arrangement was made whereby the funds from Sandpiper Cottage would be transferred to yourself.
Unfortunately we are having a problem retrieving the full payment back from Sandpiper Cottage and this has delayed payment to you.
However, you are quite right that you should have been paid immediately by Sleeping-OUT whilst we try to recover these funds from Sandpiper Cottage. I apologise for this and will ensure payment is made to you immediately.
Sleeping-OUT prides itself in making payments to establishments faster than other websites and we aim for a maximum of 24 hours. I hope that we can achieve this for you on your future bookings.
Best regards
Ric Hutton
Sleeping-out's reply11 Feb 2015, 18:43
Official
Hello govenr1d,
I am sorry for this delay. The guest was booked at Sandpiper cottage and on arrival found the establishment had double booked. Sleeping-OUT assisted in finding alternate accommodation for the guest at your establishment and an arrangement was made whereby the funds from Sandpiper Cottage would be transferred to yourself.
Unfortunately we are having a problem retrieving the full payment back from Sandpiper Cottage and this has delayed payment to you.
However, you are quite right that you should have been paid immediately by Sleeping-OUT whilst we try to recover these funds from Sandpiper Cottage. I apologise for this and will ensure payment is made to you immediately.
Sleeping-OUT prides itself in making payments to establishments faster than other websites and we aim for a maximum of 24 hours. I hope that we can achieve this for you on your future bookings.
Best regards
Ric Hutton
I am sorry for this delay. The guest was booked at Sandpiper cottage and on arrival found the establishment had double booked. Sleeping-OUT assisted in finding alternate accommodation for the guest at your establishment and an arrangement was made whereby the funds from Sandpiper Cottage would be transferred to yourself.
Unfortunately we are having a problem retrieving the full payment back from Sandpiper Cottage and this has delayed payment to you.
However, you are quite right that you should have been paid immediately by Sleeping-OUT whilst we try to recover these funds from Sandpiper Cottage. I apologise for this and will ensure payment is made to you immediately.
Sleeping-OUT prides itself in making payments to establishments faster than other websites and we aim for a maximum of 24 hours. I hope that we can achieve this for you on your future bookings.
Best regards
Ric Hutton