TK
Tania K
1 reviews | Active since Mar 2015
23 Mar 2015, 13:09
BOOKING CONFRIMED IN MAY'14 CANCELLED TODAY
I made a booking in May 2014 that was confirmed on 20 May 2014, now 4 days before my arrival on 27 March 2015, I'm informed that the Lodged had a \system crash"and my booking needs to be cancelled.<br> <br> What is the reason for planning in advance and paying a deposit and receiving a confirmation???<br> <br> Now I must be happy to receive back my deposit"
Helpful (0)
Replies (1)0
Replies (1)
Sleeping-out's replyOfficial
26 Mar 2015, 22:10Hello TaniaKitsh,
We were also taken aback by this last minute cancellation from Jabula Lodge. We followed up with them and having heard the story in detail now feel that this really is a genuine situation where they lost everything and did not know what bookings they had. They did not have your contact details and only when you contacted them priot to arrival did they become aware of the booking and the conflict of bookings. The people for your dates had apparently already arrived days earlier so it was unfortunately too late. They did pass on their sincere apologies.
In the meantime I believe we have found alternative accommodation for you and you have indicated you will be accepting this. Jabula Lodge also have extended an invitation for you to stay with them at some time in the future at there cost.
Once again our apologies for this unfortunate cancellation.
We were also taken aback by this last minute cancellation from Jabula Lodge. We followed up with them and having heard the story in detail now feel that this really is a genuine situation where they lost everything and did not know what bookings they had. They did not have your contact details and only when you contacted them priot to arrival did they become aware of the booking and the conflict of bookings. The people for your dates had apparently already arrived days earlier so it was unfortunately too late. They did pass on their sincere apologies.
In the meantime I believe we have found alternative accommodation for you and you have indicated you will be accepting this. Jabula Lodge also have extended an invitation for you to stay with them at some time in the future at there cost.
Once again our apologies for this unfortunate cancellation.
Sleeping-out's reply26 Mar 2015, 22:10
Official
Hello TaniaKitsh,
We were also taken aback by this last minute cancellation from Jabula Lodge. We followed up with them and having heard the story in detail now feel that this really is a genuine situation where they lost everything and did not know what bookings they had. They did not have your contact details and only when you contacted them priot to arrival did they become aware of the booking and the conflict of bookings. The people for your dates had apparently already arrived days earlier so it was unfortunately too late. They did pass on their sincere apologies.
In the meantime I believe we have found alternative accommodation for you and you have indicated you will be accepting this. Jabula Lodge also have extended an invitation for you to stay with them at some time in the future at there cost.
Once again our apologies for this unfortunate cancellation.
We were also taken aback by this last minute cancellation from Jabula Lodge. We followed up with them and having heard the story in detail now feel that this really is a genuine situation where they lost everything and did not know what bookings they had. They did not have your contact details and only when you contacted them priot to arrival did they become aware of the booking and the conflict of bookings. The people for your dates had apparently already arrived days earlier so it was unfortunately too late. They did pass on their sincere apologies.
In the meantime I believe we have found alternative accommodation for you and you have indicated you will be accepting this. Jabula Lodge also have extended an invitation for you to stay with them at some time in the future at there cost.
Once again our apologies for this unfortunate cancellation.