Beware this online booking site
<p>This must be the worst online site I have had to deal with. They promise to find accomodation and they do so quite well. Thats when the issues start. They delay payment to the establishment that they are booking with even though you have two days to pay. The establishment then rents out the space to someone else as they have not received your payment timeously. And then try to get the money that has been paid back so that you can book elsewhere and it becomes a major delay which can take at least 7 days according to their policies and procedures. Oh and they wont give you an address so that you can start legal proceedings to ensure that you get your money back. </p>
We are sorry that you were unable to secure this accommodation. Most booking sites pay over deposits to establishments once or twice a week. We pay 6 days a week and there is no delay from our side. It is in our interests to notify the establishment of a payment as soon as possible so we can secure the booking. However, if your bank is not Standard Bank it can take 2 working days for the payment to be received. We have no control over this.
Also be aware that most establishments issue multiple quotes (especially at Christmas) so there is always the chance that dates become unavailable at any time after the quote is sent.
As for refunds we also try to be as efficient as possible. However, in your case there were unusual circumstances as the card you used to make the payment had expired when the refund was due. We are sorry for this. We do provide contact details on our website and will also try to assist you with any issues you may have.
We are sorry that you were unable to secure this accommodation. Most booking sites pay over deposits to establishments once or twice a week. We pay 6 days a week and there is no delay from our side. It is in our interests to notify the establishment of a payment as soon as possible so we can secure the booking. However, if your bank is not Standard Bank it can take 2 working days for the payment to be received. We have no control over this.
Also be aware that most establishments issue multiple quotes (especially at Christmas) so there is always the chance that dates become unavailable at any time after the quote is sent.
As for refunds we also try to be as efficient as possible. However, in your case there were unusual circumstances as the card you used to make the payment had expired when the refund was due. We are sorry for this. We do provide contact details on our website and will also try to assist you with any issues you may have.