PB
Paul B
1 reviews | Active since Feb 2019
17 Mar 2025, 10:15
SLEEPMONK.CO.ZA a ****?
I went to the "head office" at 7 Crocker Rd, Wadeville, Germiston as indicated on their website, but all I found was a very ***** corrugated iron building with no indication of "Sleepmonk" in sight! I asked some people outside if they knew the place and no one knew of it. Luckily I didn't pay upfront for anything.
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SLEEP MONK's replyOfficial
11 Apr 2025, 17:07Dear Paul,Thank you for taking the time to share your experience. We completely understand your concern and would like to clarify a few important points regarding your visit and our operations.Sleep Monk operates as an online-only, direct-to-consumer brand, and as such, we do not accommodate walk-ins or have a physical retail showroom. While our warehouse and distribution facility is located at 7 Crocker Road, Wadeville, it is not open to the public and does not carry external branding or signage, which is intentional for operational and safety reasons.We are a fully registered South African company and have delivered thousands of beds nationwide through our trusted third-party courier partners. Our team is always available via phone, email, or live chat to assist with queries, and we’re happy to provide references, customer reviews, and proof of registration if needed.We’re sorry if this caused confusion or concern and appreciate your feedback as it helps us improve how we communicate our business model to new customers. If you have any further questions or would like to explore our offerings, please don’t hesitate to reach out to us directly.Warm regards,
The Sleep Monk Team
The Sleep Monk Team
SLEEP MONK's reply11 Apr 2025, 17:07
Official
Dear Paul,Thank you for taking the time to share your experience. We completely understand your concern and would like to clarify a few important points regarding your visit and our operations.Sleep Monk operates as an online-only, direct-to-consumer brand, and as such, we do not accommodate walk-ins or have a physical retail showroom. While our warehouse and distribution facility is located at 7 Crocker Road, Wadeville, it is not open to the public and does not carry external branding or signage, which is intentional for operational and safety reasons.We are a fully registered South African company and have delivered thousands of beds nationwide through our trusted third-party courier partners. Our team is always available via phone, email, or live chat to assist with queries, and we’re happy to provide references, customer reviews, and proof of registration if needed.We’re sorry if this caused confusion or concern and appreciate your feedback as it helps us improve how we communicate our business model to new customers. If you have any further questions or would like to explore our offerings, please don’t hesitate to reach out to us directly.Warm regards,
The Sleep Monk Team
The Sleep Monk Team