Do NOT buy from them!

DO NOT BUY FROM SLEEPMONK!!!!

We received damaged beds(bases & matrasses). When we tried to get it replaced, we got an email stating as follows: "Dear Valued Customer, We sincerely apologize for the delays you have experienced regarding your replacement, refund, or order fulfillment. We understand your frustration and truly appreciate your patience as we navigate this challenging period. Sleep Monk has encountered unexpected financial difficulties due to a series of business disruptions, including damages in transit, delays with our main revenue channels, a banking **** that resulted in the withdrawal of our operating funds, and other unforeseen setbacks. In addition, our delivery truck was recently written off in an accident, which has further impacted our ability to fulfill orders on time. These challenges have led to significant delays in order fulfillment, reputational strain, and increased operational costs, particularly with returns now costing us more than initial deliveries, further affecting our financial position. To address this, we have taken the following steps: ✅ Implementing a Turnaround Plan to restore financial and operational stability. ✅ Engaging a Turnaround Consultant to assist in restructuring our business operations. ✅ Securing a rental truck to ensure outstanding orders and replacements are delivered promptly. ✅ Working closely with suppliers and revenue partners to resolve outstanding commitments. We understand how frustrating these delays have been, and we are working diligently to resolve them. If you are awaiting a replacement, we are coordinating with our suppliers to ensure stock availability. If you are due a refund, we are processing payments in a phased approach to assist all customers fairly. We remain fully committed to fulfilling all outstanding orders, replacements, and refunds as quickly as possible. Thank you for your patience and support during this time. Should you have any urgent concerns, please reply to this email, and we will do our best to assist you. Best regards, Management Sleep Monk"