my mother was buying bed in 2 months back her chose to use own delivery take the to home when we arrived at home that found that bed not right and her make call for the shop

my mother was buying bed in 2 months back her chose to use own delivery take the to home when we arrived at home that found that bed not right and her make call for the shop.shop said mother wants to change shop is no problem but use you own transport again . mother doing that again .proplem start when mother gat in shop the assistant shopping said there is no bed in we're house i call you mother waiting maybe 3weeks .and we call as .mother ask who can paid the transport again ?.mother said now don't have a money .assentance shopping said well make plan to deliver for your that promese its taken abaut full month and week .if i call her ladies don't take my call .all in all a wants to know who can i take this responsibility for selling damaged bed its moter or shop i need a clarification for that question ?