Unhelpful and poor customer service

Absolutely disgusted with the service received from Sleep king i purchased a bunk bed on the 24 December 2020 it now February 2021 and the bunk completely broke yesterday on the 9th of Feb 2021 literally one month life span I was completely disappointed at the disregard for the danger this might have cost my kids who are 4 and 2 the response I recieved from management is that the bunk is not under a gaurentee because the factory who supplies the bed doesn't gaurentee this which I find absolutely unprofessional if you are not gaurenteeing something that you purchased to sell to a customer it would mean it is not worthy to be sold further to this they advised they could only have it repaired and i would bare the cost completely discussed i am awaiting the owner to speak to me which is not possible until two days from now.... Worst customer experience