Poor Service

I have purchased a bed set in July 2019, which I had been told would be kept in storage for me, till I was ready for delivery. I have now decided to receive a refund, for personal reason. When i called into the branch, my call was answered by a rather rude assistant, who happened to be the manager. She had stated she was unable to assist me as she was not in the sales department, and had transferred me to the assistant who initially helped me. The assistant, has notified me the they do not offer refunds, and i will be issued with a voucher, I had then stated that i do no longer require the set or anything related to it, however she was rather unhelpful and just said they cannot assist with anything else.

This type of attitude and service is rather disappointing. This company clearly has no standard of customer service and ethics. According to the CPA, a refund is due to me, as i have not received or opened the item purchased, neither is there a cancellation fee set out by the company, which I would be happy to pay.