Sleep Inn Guesthouse bad service

Hi There,

On 20 October 2021, I initiated a reservation booking as detailed in the below screenshot which was then paid off on the 10 November 2021. Later in the day, I contacted Sleep Inn Guesthouse on whatApp to make them aware of my booking and they were happy with it and they asked me to call at the gate.

On 26 November 2021, I travelled from Protea Glen to Zeerust and got safe at night but was 38min late. When I called the Sleep Inn Guesthouse to let them know that I was in the area, I was turned away by the manager who clearly said he can't help me and I should find another accommodation or drive back to johannesburg. I tried to explain that the weather was bad and that's why I got there late but he got more arrogant. I was very shocked that he didn't even care about my safety. His excuse was that I did not get there in time and he had to forfeit my reservation. I have also asked if I can check in the next day and he said no and bragged about his policies.

I have spent a night in the car with my wife and been exposed to risk and cold weather. I'm very irritated and dissapointed at the service that I got from Sleep Inn Guesthouse and insist that Bookings.com invitigate this matter. I have also requested my full refund and the guy refused. I really felt that the Sleep Inn Guesthouse was not fair in my situation as me and my wife could've been hijacked, kidnapped or worse, killed. I would honestly not recommend Sleep Inn Guesthouse.

To some extended, I felt that this was racial case as it is common in North West Province.

Please aware of them. Sleep Inn Guesthouse plays ******' ****.

Kind Regards;