Service Breakdown & Racial Degradation

I'm a member at Welkom Slater Gym, this has been since its opening. A week ago, 17th Jan '19, I experienced the worst customer service experience from its *********** manager and his staff, over some rule they couldn't produce a note of. As if that wasn't enough for a day, I was also subject to an uncalled for Racial degradation, because I'm black.

The staff imposed a rule to which I obliged, however inquired more about it, a manager was called, instead of resolving the proof of rule, he boasted 13 years of being a manager and how he knew how to deal with my type of people. I asked him to clarify on my type of people, he responded and said, we black people tend to ask and demand things we would not at places of white people like Virgin Active, that perhaps I should go to Virgin Active. For a manager of 13 years, to fail to acknowledge that, the rule they were imposing was not explicitly written anywhere (including their Club terms and regulations), and father resort to racially degrade a fee-paying client as if it was nothing, is appalling and questionable at best.