DV
Dean V
1 reviews | Active since Mar 2009
30 Sept 2015, 05:38
Super disappointed flight cancelled
After rushing to catch the 6am flight, only to be told that the flight was cancelled and only available flight is at 9am. Reason: techical difficulties...<br> <br> 6 hours for a 2 hour flight. In future, please let your customers now via sms about cancelled flights to ensure that customers are not lost to other available airline options.
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Skywise's replyOfficial
15 Oct 2015, 12:31Hello deanvo,
The delay was not expected to take as long as it did hence the poor communication. For this we sincerely apologize.
This was one of the few delays we have had hence the challenges in properly handling them. We have learnt from our mistakes and we will do all possible to minimize the delay or keep you updated should we encounter another delay like this is the future.
We will contact you shortly to resolve this matter.
Kind regards,
Skywise
The delay was not expected to take as long as it did hence the poor communication. For this we sincerely apologize.
This was one of the few delays we have had hence the challenges in properly handling them. We have learnt from our mistakes and we will do all possible to minimize the delay or keep you updated should we encounter another delay like this is the future.
We will contact you shortly to resolve this matter.
Kind regards,
Skywise
Best regards,
Skywise's reply15 Oct 2015, 12:31
Official
Hello deanvo,
The delay was not expected to take as long as it did hence the poor communication. For this we sincerely apologize.
This was one of the few delays we have had hence the challenges in properly handling them. We have learnt from our mistakes and we will do all possible to minimize the delay or keep you updated should we encounter another delay like this is the future.
We will contact you shortly to resolve this matter.
Kind regards,
Skywise
The delay was not expected to take as long as it did hence the poor communication. For this we sincerely apologize.
This was one of the few delays we have had hence the challenges in properly handling them. We have learnt from our mistakes and we will do all possible to minimize the delay or keep you updated should we encounter another delay like this is the future.
We will contact you shortly to resolve this matter.
Kind regards,
Skywise
Best regards,