SHOCKING SERVICE FROM REFUNDS DEPARTMENT

I booked 2 local tickets from Jhb to Cape Town for my family , scheduled to depart at about 18h00 on 26th October 2015. About 24 hours before the flight was due to depart I received an SMS from Skywise informing me that they had rescheduled the flight to 20h00. Since the revised departure date did not suit me, I had to book with another carrier and paid for 2 further fares.<br> <br> I subsequently called Skywise who assured me that this wasn't a problem and that I should contact their refunds department. A strange phenomenon is that the skills and service levels of those in the refunds department does not match those of the personnel in the new bookings department, since the latter seem to be exceptionally good at transacting. To the contrary, the personnel in the refunds department are perhaps a figment of our imagination. I have been trying for coming on 2 months now to get my refund. The refund department's phone is not answered for hours on end (ask my secretary - she held for over 3 hours without reply!) and when it is eventually answered, one learns that the refunds staff work half days. Go figure! I'm not holding my breath, but hope springs eternal. Are they facing liquidation?