Refund from Skywise

After my complaint I left on Hello Peter, on Monday, 13 April, I received a call from Skywise, the next day (14 April), with regards to my complaint. Jalal apologized yet again for the long delay with the refund of my air plane ticket, booked on 25 February. After numerous emails since 25 February, this finally sounded that he was serious and explained that it was another systems fault, not on Skywise's side. He also send me an email on 14 April asking my banking details for the refund to take place. I received a call from Jalal checking if I have received the payment notification, which I hadn't at the time, but he emailed it again after the phone conversation. The same evening the money was in my account (at last).<br> <br> I want to thank Jalal from Skywise for his quick response and ensuring that the money was paid into my account. He also gave me the promise should this happen again, that I can contact him directly and he will refund me asap.<br> <br> Thank you Jalal for clearing up this matter, I really appreciate it!