RV
Rivania V

1 reviews | Active since Oct 2015

19 Oct 2015, 17:18

Poor planning and assistance received

I was travelling back from Johannesburg to Cape Town with my husband and 5 month old baby and we were placed next to another woman. As it is space is limited and very cramped. I was disappointed that the woman who checked us in didnt think to place my family and I alone in a row. None of the air hostesses offered to move us to the emptier rows at the back until I asked. When I checked there were multiple rows where only one person was sitting in each. I think more planning and thought should go into the check in process as we were forced to stay in our seats which made our baby and the other passenger next to us extremely uncomfortable. As it is babies are generally fussy on a plane and it would make sense to place a family with a baby on a row of their own wherever possible. Additionally the head hostess, Jocelyn seemed rather annoyed at the fact that I was trying to soothe my screaming baby. The hospitality was generally disappointing. This experience makes me not want to travel with SkyWise again and this was my first flight with this airline.

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Replies (1)
Skywise
Skywise's reply22 Oct 2015, 21:04
Official
Hello RivaniaValentyn,

The feedback is welcomed and will be communicated to the Cabin Service Department.

I do agree with you that we could have moved the lady to another seat. However, the lady or yourself would have been more than welcome to request another seat.

Changing seats can be done after take off.

Thank you & kind regards,
Skywise