JM
Jacqui M

1 reviews | Active since Nov 2013

24 Aug 2015, 10:43

Poor customer service

We booked our flights with skywise to CPT the past weekend, 21st August, and that was our biggest mistake, we wanted to try a new airline, and we realized that these new airlines know nothing about going the extra mile - we were quite shocked at the service we received considering they are a new airline, they should be going out of their way to make customers happy, to make a name, e are definitely returning to our airline..<br> Firstly there is no App to check in online - we were running a few minutes, we couldn't get through when we tried to call, we got to the check in counters running, only literally 3 minutes late, the staff at the counters saw us coming, they all stood up and left - and we thinking to ourselves, they see us, we are running towards them, but they stood up and left, SERIOUSLY!! I mean we had an experience with Mango where they waited for 10 minutes for us!! I just think for a new airline, they should be going out of their way.. But hey, its a lesson learned..

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Replies (1)
Skywise
Skywise's reply11 Sept 2015, 07:56
Official
Hello realitycheck,


The inconvenience you suffered is regretted.

I have just sent you an email requesting further information on this matter. this will allow us the opportunity to investigate then revert to you. If we do find a fault on our side, we will ensure corrective measures are taken to avoid re-occurrence.

Please respond to the email.

Best regards,
Skywise

Best regards,