online booking issue - unauthorized deduction

Tried to make online booking on 2015/07/03 - 2 Adults <br> To: from CPT Int. 2015/07/10 depart 14:55 Paul van der Merwe 1970/12/30 and Tasneem Meredith 1971/12/01 Return: OR Thambo 2015/07/13 08:05<br> Transaction came up as not successful on flash screen. however my sms bank notification showed transaction. When I queried skywise call centre they could not find booking on system. i called bank who reversed transaction. i again called skywise. the consultant later find the booking but she said it showed payment must still be made. i then cancelled booking because of problems during booking fearing a repeat.<br> I noted today Skywise again deducted payment from my account for R3576.00. The transaction was not autherized by me. I dispute transaction based on problems with online booking and fact that I called you twice to resolve the issue on the Friday I tried to make the booking.<br> The service consultant Kopano promised to return my call upon investigating. I am still waiting for her to call me back. I have also lodged a card dispute with my bank. The problem is that I bought a ticket with Mango on saturday and now you deducted my bank acc again leaving me with a neg balance. Refund asap p