No attempt to manage repeated cancelled flights

Skywise seems to have had bad technical problems with planes flying Joburg to Cape Town today (9 Nov) -- first flight at 9am cancelled altogether, second at 2:30pm indefinitely delayed until at least 4pm, maybe later.<br> <br> This obviously isn't great, but what makes a severe inconvenience into a real brand-destroying event is that no one seems to be able to tell us what is happening, or outline options, etc. So instead of finding somewhere I can actually get some work done, I have to hover for hour after hour at the departure gate in case \they"send through some information. <br> <br> Should be someone senior at the gate to (i) explain the situation and options for getting luggage back"