1 reviews | Active since Feb 2015
My cable ties on my bag was cut
We had an issue flying on the 14:55 flight from Cape Town to Johannesburg on the 27th of September. We closed our bags with cable ties in Cape Town in front of the Skywise desk crew. When we got to O.R. Tambo we found our cable ties cut off the bags and everything in our bags was a mess. I went to the Skywise desk and they said that the duty manager was with a departing flight and therefore I would have to wait 20 minutes, due to that we still had to drive such a far way I did not have the time thus ended up that we could only properly discuss the issue on Sunday evening with the duty manager. She said that she will come back to me, I emailed her twice and haven't heard anything.<br> <br> I am very upset with the matter that this can happen so easy without a valid reason, not only is the against the Terms and conditions of Skywise but is also in breach of my privacy thus breach of the bill of rights. This was done without my consent and without a good reason as there was nothing sharp in my bag nor my girlfriend's bag.
We sincerely apologize for the inconvenience you suffered. It is unfortunate that Skywise has no control of the baggage from the minute they leave the check-in counters until they appear at your destination on the baggage belt/carousel.
We rely on outsourced baggage companies and the airport facilities.
The unfortunate part is that when an isolated incident like this occurs the airport facility does not notify us in advance, we find out when you do.
We will make contact with you to obtain further information on this matter then resolve it.
Kind regards,
Skywise
We sincerely apologize for the inconvenience you suffered. It is unfortunate that Skywise has no control of the baggage from the minute they leave the check-in counters until they appear at your destination on the baggage belt/carousel.
We rely on outsourced baggage companies and the airport facilities.
The unfortunate part is that when an isolated incident like this occurs the airport facility does not notify us in advance, we find out when you do.
We will make contact with you to obtain further information on this matter then resolve it.
Kind regards,
Skywise
