Incompetence, and then I'm ignored

I submitted my complaint via email on 10 October, received an automated response saying that a direct reply is usually expected within 24hrs. Now, nearly 24 days later, still nothing. My complaint:<br> <br> The first hiccup came when you called me and forced a most inconvenient reschedule upon us. We were forced to take the early morning flight to ensure that we get to our final destination, Barberton, Mpumalanga, on time. We generally avoid the early hours because of my son's asthma. But that was the least of our problems. Upon eventually finding your \red carpet"in the most obscure spot at Cape Town International Airport"