Horrid Customer Care

I had booked tickets with Skywise on the 26th of July for a flight to Cape Town on the 27th of August. The site timed out while making a payment but I received an sms notification of payment going through. <br> <br> The very next day under 'Manage my Booking' i see that the payment is reflected but my booking has been cancelled. I emailed [Email Removed] to find out the next step: Do I get a refund? Or will my flight be reinstated?<br> <br> After the time taken to get more than 1 reply I decided I'd rather just have my refund. There were many emails without responses and calls with promises of someone getting back to me. <br> <br> I didn't even mind about the supposed '21 day refund' wait after I finally got through to someone that pushed my request along a severely broken communication chain. It's now basically two months of poor communication and I am still no closer to getting my refund.<br> <br> It is because of the poor service and not the booking malfunction that I cannot recommend this airline to anyone. Supporting newcomers is lovely when you feel they are competent enough to deliver. I am thoroughly disappointed with Skywise. Thank you so much for the eye opening experience.