GETTING NOWHERE

3June CT-JHB 10am flight. we received no notification from either Travelstart or Skywise of change in schedule times. we were well in time for our flight which when on arriving was told it was due to leave at 9am and we were late for checking in. They promised to refund us our money at the booking office and to date we have received nothing. They blame Travelstart who did not receive any notification either. Now I received notification that as we were a no-show for the 9am flight no refund will be paid to us. But we were well in time for our 10am flight and we were totally unaware of the change in times. Sitting with a 3 month old baby, we had to book and pay for another flight home. Please could you see if you can get anywhere with Skywise. Thank you