Excruciating Service

Had a booking with a friend where we go to the airport at 05:40 we waited in the queue, where three of your employees were busy on the check in counter busy calling and chatting to each other. Then we waited and waited for close to 12mins, when we went to the counter thet told us we were late. Even passengers who we found there \apparently"they were also late yet your staff was busy on the phone NOT even communicating to ur passangers which are called \"" CLIENT\"" who bring business to your airline.<br> <br> This was our first time booking with your airline and i must say it was HORRIFIC and an EXCRUCIATING BAD SERVICE. Not ever will i use your airline. If this is how you communicate or give service to your clients then clearly you don't know what TCF is.<br> <br> We had to go to your ticket counter to be \"" standby passangers\"" of which we had to PAY more money"