Empathy and Skywise

I recently had to plan a trip to Cape Town to visit a very sick parent. The plan was to spend some quality time from Thursday the 30th July and return on Monday the 3rd August, however, while I was visiting my mother passed away very unexpectedly. What started out as a quick visit ended up with me having to arrange a funeral for my deceased mother. I called the Skywise call centre and told them what happened and that I needed to move the return date. I was told that it is not possible to do this but the call centre agent did commit to return my call after speaking with the supervisor. Less than a half hour later the call centre confirmed that changes were not possible on my booking as I had already checked in on the forwarding leg. The conditions of carriage link [URL Removed] makes no mention of this proviso neither was any alternative solution offered. Skywise will never be an option for me or my family. I am happy to say that I flew my family from Joburg to Cape Town on another low cost airline.